Terms and Conditions

Delivery Info
 

I aim to get all orders sent soon after the order and cleared payment has been received. However being a small business with stock constantly coming in and out every day, I might find I need to order in. I can order in most items within a few days so it still shouldn't take me long to post it. If I find there's a problem and it will take longer than a week to send, I will email you to let you know. Some big online sellers might be able to send an order faster, so instead I try to be more competitive where possible on the price.


Below is a list of delivery options available. The delivery charge is per order so no matter how many items you buy, it's just that one delivery charge! The delivery time is the time it is expected to take to reach you once the order has been mailed in business days (i.e. excluding weekends and national holidays)
 

Delivery Zone Price Transit Time
UK 1st Class £1.49 1 to 2 days
UK Free Saver FREE 2 to 3 days
UK Post or Courier Tracked £4.99 1 to 2 days
EU Zone 1 Tracked with Taxes Paid - Germany £11.99 10 to 14 days
EU Zone 2 Tracked with Taxes Paid - Belgium, Denmark, France, Ireland, Luxembourg, Netherlands £14.99 10 to 14 days
EU Zone 3 Tracked with Taxes Paid - Austria, Czech Republic, Finland, Hungary £16.99 10 to 14 days
EU Zone 4 Tracked with Taxes Paid - Italy, Portugal, Slovakia, Sweden £18.99 10 to 14 days
EU Zone 5 Tracked with Taxes Not Paid - Bulgaria, Croatia, Cyprus, Estonia, Greece, Latvia, Lithuania, Malta, Poland, Romania, Slovenia, Spain £12.95 14 to 21 days
Rest of Europe Tracked with Taxes Not Paid £12.95 14 to 21 days
Rest of the World Tracked with Taxes Not Paid £14.95 14 to 21 days


Before checking out, please ensure you have chosen the correct delivery zone to avoid any possible delays with your order.

Cancellation Polic
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After placing your order, you can request to cancel part or all of your order at any time before it is sent and receive a full refund for the cancelled items. (you will be sent an e-mail when your order is on it's way to you.) If your order has already been sent, you can return your order within 30 days of receipt - please see the returns policy below.

Returns Policy

If once you've received your order you have changed your mind and would like to return it, please e-mail up to 30 days after delivery with your return request. Please note however that all CDs, DVDs, Tarot Cards and Oracle Cards need to be unopened and still sealed in cellophane. Books need to be in brand new condition with no signs of wear.

Refund Policy

Once your return has been received, I will process a refund for the original amount you paid including delivery costs (with the exception of delivery with tracking in which case you will be refunded the standard delivery cost for your delivery zone). The cost of returning the item is at your expense. However, if I made an error with your order or your item is faulty, I will also reimburse your return costs. I will let you know where to send it (a UK address) and which service to use. When a faulty item is returned, I will send a replacement of the same title.

Payment Policy

I take online payments through PayPal and Stripe - you can choose at checkout the payment method you prefer. Whichever method you choose, you will be taken securely to PayPal or Stripe's website. I do not have access to the payment details you enter. If credit or debit card details are ever given over the phone, your payment information is destroyed securely as soon as payment has been processed. I do not store any credit or debit card details.

Privacy Policy

Your privacy is important to us. We do not share any information about you with any 3rd parties and do not store any payment information.




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